Introduction

Kickarse Creations regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Kickarse Creations users and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us on dana@kickarsecreations.com.au

 

Collection of Information

In order to use the Kickarse Creations website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Kickarse Creations is collected via correspondence from you or your company. This may be via the telephone, Email, mail or directly through our website.

 

Use of Collection Information

Any details collected from Kickarse Creations customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

 

Storage of Collected Information

The security of your personal information is important to us. When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at dana@kickarsecreations.com.au

 

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at dana@kickarsecreations.com.au

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Embroidery Disclaimer

Please note: For the purposes of these terms, “own items" refers to any item intended for embroidery which is the property of a third party.

Kickarse Creations takes great pride in our commitment to customer satisfaction, however embroidery is a mechanical process and there is a small chance of damage occurring to items being embroidered, although such occurrences are very rare. As a result, we can only accept own items for embroidery on the understanding that:

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• Kickarse Creations is not liable for replacing or repairing any own items supplied by the client that are damaged during the embroidery process.

• Kickarse Creations reserves the right to refuse own items that we deem to be unsuitable for the embroidery process.

• The client is responsible for ensuring their own items are free from any defects and flaws prior to delivery/drop-off.

• Embroidery can be an imperfect process and in rare cases the impact of thread being embroidered from our machines can cause certain materials to pucker, bow, or wrinkle.

• Any requests for embroidery to be removed, re-done, or refunded will be decided on at Kickarse Creations sole discretion.

 

Please be assured that Kickarse Creations will make every effort to ensure you are satisfied with your embroidery order.
 

Sending and/or dropping off your own items for embroidery, or placing an order that includes embroidery, indicates acceptance of these terms in full.